Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned. Customers are more likely to trust other customers’ experiences. Examples can be that social media users share food products and meal experiences highlighting certain brands and franchises. This was noted in a study on Instagram, where researchers observed that adolescent Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products.
In 2009, Bluehost introduced a new feature called CPU throttling. CPU throttling (at Bluehost and similar hosting services) refers to the process of reducing user's CPU usage in whenever the particular user is pulling "too much" server resources at one time. At that particular time, Bluehost would freeze (or drastically reduce) client sites' CPU usage substantially. This effectively shut down clients' websites hosted on the Bluehost server for several hours throughout the day.